SHIPPING POLICY

Dwell Holistic Living, LLC

Effective Date: September 5, 2026

At Dwell Holistic Living, LLC, we take pride in preparing our products with care. Many of our skincare products are handcrafted and made to order, which means your order may require additional preparation time before it is shipped.

1. Order Processing

Orders are typically processed within 5-7 business days before shipment.

Made-to-order products may require additional processing time depending on product availability, order volume, seasonal demand, or the complexity of the order.

Business days are Monday through Friday and do not include weekends or holidays.

You will receive a shipping confirmation and tracking information once your order has been shipped.

2. Shipping

Orders are shipped using the carrier and service selected or made available at checkout.

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Delivery times provided by the carrier are estimates and are not guaranteed by Dwell Holistic Living.

Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, natural disasters, holidays, or other circumstances outside of our control may affect delivery.

3. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Dwell Holistic Living, LLC is not responsible for delays, additional shipping charges, or packages delivered to an incorrect address as a result of information provided incorrectly by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships; however, changes cannot be guaranteed once an order has entered processing or been shipped.

4. Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and accepted by the carrier, the package is subject to the carrier's tracking and delivery procedures.

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. Check the delivery area around your home or business.
2. Check with household members, neighbors, or your building's management if applicable.
3. Contact the shipping carrier to report the issue.

Dwell Holistic Living, LLC will assist with investigating shipping issues when reasonably possible.

However, we cannot guarantee replacement or reimbursement for packages that are lost, stolen, or misdelivered after being accepted by the carrier.

5. Damaged Packages

We carefully package our products before shipment.

If your order arrives damaged, please contact us within 7 days of delivery and provide your order number and photographs of the damaged product and packaging.

If the damage appears to have occurred during fulfillment or shipment, we will review the situation and determine an appropriate resolution.

6. International Shipping

At this time, Dwell Holistic Living, LLC may limit or suspend international shipping depending on product, destination, carrier restrictions, or applicable laws.

Customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by the destination country unless otherwise stated at checkout.

7. Contact

For questions regarding shipping, please contact:

Dwell Holistic Living, LLC
Savannah, Georgia
Website: dwellholisticliving.com
Email: dwellholisitcliving@gmail.com