Refund & Return Policy

Dwell Holistic Living, LLC

Effective Date: September 5, 2026

At Dwell Holistic Living, LLC, our products are handcrafted in small batches and made to order with care. Because of the made-to-order nature of our products, we are unable to accept returns or provide refunds for skincare and wellness products once an order has been placed.

All Sales Are Final

Due to the handcrafted, made-to-order nature of our skincare products, all skincare and personal-care product sales are final. We do not offer refunds, returns, or exchanges for products that have been ordered, including products that are unopened or unused.

We encourage customers to carefully review product descriptions, ingredients, sizes, and intended uses before completing an order.

Damaged or Incorrect Orders

While we do not accept returns or offer refunds for unwanted products, we want to make sure your order arrives safely and correctly.

If you receive:

• A damaged product
• The wrong product
• A product that is missing from your order
• An item that appears to have been damaged during fulfillment

please contact us within 7 days of delivery at dwellholisticliving@gmail.com.

Please include your order number and clear photographs of the product and packaging so that we can review the issue.

If we determine that the error or damage occurred during fulfillment, Dwell Holistic Living, LLC may, at our discretion, provide a replacement or other appropriate resolution.

Allergies & Skin Sensitivities

Customers are responsible for reviewing the ingredient list of each product before purchasing and determining whether a product is appropriate for their individual needs.

Because our products contain botanical ingredients, oils, butters, essential oils, and other naturally derived ingredients, individual reactions may vary.

We do not provide refunds or accept returns because of allergic reactions, sensitivities, fragrance preferences, or personal dislike of a product.

If you have known allergies or sensitivities, please review the complete ingredient list before purchasing. When appropriate, perform a patch test before full use.

Order Changes & Cancellations

Because our products are made to order, orders may move into production shortly after they are placed.

If you need to make a change to your order, please contact us as soon as possible. Order changes or cancellation requests cannot be guaranteed once production has begun.

Shipping Issues

Once an order has been shipped, delivery is handled by the selected shipping carrier. Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is marked as delivered but cannot be located, please contact the shipping carrier first. Dwell Holistic Living, LLC will work with the customer when appropriate to help investigate shipping issues, but we cannot guarantee reimbursement for packages that are lost, stolen, or misdelivered after being accepted by the carrier.

Contact Us

Questions regarding an order should be directed to:

Dwell Holistic Living, LLC
Savannah, Georgia
Website: dwellholisticliving.com
Email: dwellholisticliving@gmail.com